Effective Date: April 7, 2025

These Terms of Service (hereinafter referred to as the "Agreement") govern your access to and use of the website and related services provided by LAVANDE & RAZZBAR. By using this website, you agree to read, understand, and comply with all the terms set forth in this Agreement.

1. Definitions

Services: Refers to all features provided by us through the website, including but not limited to product sales, customer support, and information dissemination.

User: Refers to any individual or organization that accesses, browses, registers, or uses the website and related services.

Products: Refers to all goods or services sold through the website.

2. Scope of Services

Product Display: We will display product images, descriptions, prices, and stock information on the website.

Order Processing: After a user places an order, we will process the order including shipment and invoicing.

Customer Service: We will provide online customer service, email, and telephone support to assist users with their inquiries.

3. User Registration and Account Security

Users should provide true, accurate, and complete personal information during registration.

Users are responsible for the security of their account information and are liable for all actions that occur under their accounts.

We have the right to freeze or terminate a user’s account if we find that the user has violated this Agreement or relevant laws.

4. Product Information

The product information provided on the website is for reference only. The actual product shall prevail.

Product prices and inventory may be adjusted at any time without prior notice.

5. Order and Payment

By placing an order, the user agrees to this Agreement.

We support payment methods such as VISA and other major credit cards.

Once the order is confirmed, we will process and ship it as soon as possible.

6. Shipping and Delivery

Order Processing Time: Orders will typically be processed within 48 hours; delays may occur during holidays.

Shipping Time: Most orders will be delivered within 2-7 business days. Delivery times may vary depending on the destination and customs clearance.

Shipping Methods: We cooperate with express companies like DHL, GLS, etc.

Shipping Costs: Shipping costs are borne by the user. Please refer to our Shipping Policy for specific rates.

Delivery Address: Please ensure the accuracy and completeness of your delivery address. Any undeliverable orders due to incorrect addresses will be the user’s responsibility.

7. Returns and Refunds

Return Conditions:

Product Quality Issues: Damaged, defective, or malfunctioning products.

Shipping Errors: Products that do not match the order.

Return Timeframe: Returns must be requested within 7 days of receiving the product.

Return Conditions: The product must remain unused, in its original packaging, and include all accessories, tags, and labels.

Refund Method: We will refund the original payment method after receiving and confirming the returned product meets the return conditions.

Please refer to our Return and Refund Policy for further details.

8. Intellectual Property Rights

All content on the website, including but not limited to text, images, videos, trademarks, etc., is the intellectual property of LAVANDE & RAZZBAR or has been legally authorized. Unauthorized reproduction, dissemination, modification, or use for commercial purposes is strictly prohibited.

9. Disclaimer

We are not responsible for any loss or delay arising from:

Force Majeure: Such as natural disasters, war, strikes, pandemics, etc.

User's Own Fault: Such as account leakage, user errors, providing incorrect delivery information, etc.

Third-Party Causes: Such as delays by logistics companies, system attacks, etc.

Customs and Clearance Issues: We are not responsible for any delay or inability to deliver products due to customs clearance restrictions, secondary customs procedures, customs rejections, or customs failure in the destination country. We will make efforts to assist, but the responsibility lies with the user.

Although we take reasonable security measures to ensure the operation of the website and data security, we do not guarantee continuous service without interruption or complete protection of your information.

10. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, disclose, and protect your personal information.

11. Applicable Law and Dispute Resolution

This Agreement is governed by the laws of [Please insert applicable country/region laws, e.g., "European Union law," "UK law," etc.].
Any disputes arising from this Agreement should first be resolved through friendly negotiation. If negotiations fail, the dispute may be submitted to the competent court.

12. Changes to the Agreement

We reserve the right to modify this Agreement at any time. The updated terms and conditions will be posted on the website and will take effect immediately. By continuing to use the services, you accept the modified terms.

13. Termination

We have the right to suspend or terminate the provision of services to any user at any time without prior notice.

14. Miscellaneous

Severability: If any part of this Agreement is found to be invalid, the remaining terms shall continue to be valid and enforceable.

Notices: We may communicate with you through email, website announcements, or other means.

Assignment: The rights and obligations under this Agreement are assignable by us. Users may not assign their rights or obligations without our written consent.